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F.A.Q

What are Shiro? +

Shiro Nicotine Pouches are a tobacco-free nicotine product that you can enjoy by placing the pouch between your upper lip and gum

How do you use Shiro? +

Shiro Nicotine Pouches are for adults who would otherwise continue to use tobacco or nicotine containing products but would like a tobacco-free or smoke-free alternative

Place a pouch between the upper lip and gum for the entire duration of the experience. You may let it stay there up to 30 mins (for Slim pouches) or up to 20 mins (for Mini pouches)

Nicotine pouches are single use only and should never be re-used. Only use as directed

Keep can closed when not in use. Use nicotine pouch promptly once removed from the can

Do not use nicotine pouch if it appears to be damaged, tampered with, or broken, and stop using if pouch becomes damaged during use. If this would happen, please contact Shiro Customer Care support.se@shiro.com

Do not modify nicotine pouches in any way or add any substance to a nicotine pouch. Doing so may cause injury

Do not use more than one pouch at the time

Store and dispose of nicotine pouches in a place inaccessible to children or pets

How many pouches are in one can? +

Number of pouches is based on the weight of the can, the weight is equivalent with 19-21 pouches.

Where do you produce Shiro? +

Shiro is produced in our factory in Assens, Denmark.

Does Shiro contain tobacco? +

No, Shiro does not contain tobacco.

How do you produce Shiro Nicotine Pouches? +

It is produced from a corn-based product that is added to nicotine and flavor enhancers, manufactured under food-like control and supervision.

Where does the nicotine come from? +

The nicotine is artificially added to the product from Fertin-Pharma.

What is the best way to store Shiro? +

Store your Shiro product in normal room temperature, it is not necessary to store them in the freezer or refrigerator.
Do not store nicotine pouches in excessive temperatures or humidity, or outside of can.
Use nicotine pouches by the Best if Used by Date indicated on the product label.

What Shiro flavor is the best one for me? +

You can choose your preferred flavour from the Shiro Nicotine Pouch portfolio. Flavour experience is a personal experience and for Shiro Nicotine Pouches it might require you to consider trying different flavours to find your preferred one

What does the numbers and dots on the Shiro can mean? +

Each Shiro Nicotine Pouch Flavour has a unique number which helps legal age user to easily identify their favourite Shiro Nicotine Pouch flavour
For example, 01 belongs to Fresh Mint, 02 to Cooling mint, 03 to Tingling Mint, and 06 to Sour Red Berry
The nicotine strength of each Shiro Nicotine Pouch is communicated on the pack through a dot system; with one dot representing the lowest nicotine strength and 4 dots representing the highest nicotine level

What is the nicotine level range? +

One dot = 3-4 mg
Two dots = 6-7 mg
Three dots = 9+ mg
Four dots = 11-12 mg

What pouch sizes are available? +

Shiro Nicotine Pouches are available in two pouch sizes:
Slim: - Available in all 4 flavours
The smaller - Mini: - Available in Fresh Mint and Sour Red Berry

What is the difference between the coloured Shiro can and the white Shiro can? +

The white cans contain the smaller Mini Shiro Nicotine Pouches
The coloured cans contain the Slim Shiro Nicotine Pouches

What is the shelf life for Shiro Nicotine Pouches? +

Up to six months.

How does samples work? +

You order your sample on shiro.com, all users are eligible for one sample each.
The order will be shipped as a regular letter to your mailbox, the shipping usually takes two days.
You always need to verify your age when ordering a sample.

When will my order be shipped? +

The order will be shipped as a regular letter to your mailbox, the shipping usually takes two days.

Where is my order? +

If your order of sample has not been received, please contact Shiro Customer Care support.se@shiro.com

How long is the delivery time? +

Your free sample should be shipped to your mailbox within two days.

Reporting of Adverse Events or side effects +

If you experience any unwanted health effect when using a nicotine pouch, consult a health care professional.
You can report any adverse event or incident directly by contacting Shiro Customer Care at 08-410 23 777. By reporting side effects, you can help provide more information on the safety of this product.

What information do you store on my behalf? +

Read more on our security policys here Consumer Privacy Notice - SHIRO

How do I change my contact information? +

Please contact Shiro Customer Care support.se@shiro.com

How do I come in contact with you? +

You are welcome to contact Shiro Customer Care via e-mail support.se@shiro.com or via phone: 08-410 23 777.
Opening hours, weekdays kl.09.00-17.00.

Enter date of birth to confirm you are over 18 years old and wish to enter shiro.com

This site contains information about nicotine products and we need your age to make sure that you are an adult in Sweden, who would otherwise continue to smoke or use nicotine products. Our products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.